I told them I was going to call the front desk to check if they were sent by the hotel. They continued to insist that I immediately open the door, which started to frighten me. I told them everything in the room was fine and that I would be checking out within the hour. Everything I've been taught about hotel safety was to NOT open the door to unidentified men. I went to the door to see two men continuing to bang on the door, saying that they needed immediate access to check on equipment. At 9:15am, I was awoken by banging on my guest room door. I was not notified by email, phone, nor physical note about an inspection. The one incident that nearly ruined my stay at CitizenM was the aggressive sprinkler inspection. Going off of reviews and pictures I thought this hotel would be nice but it’s really old looking I made the best out of it but I would never book here again sorry not sorry. So I Go back to the desk to get another room with a better view because at this point I was disgusted, new room still have 2 beds but it was on 8th floor with a good view so I was okay with it, better than the first room. I mean that’s ridiculous for the price so make sure y’all checking the view before paying all that money! Remind you the guy already pushed back on me regarding my prepayment so was he being rude? I think so honestly. So we walk to our room and it’s literally a jail no city view, just a view of other hotel windows and a vent on the second floor. They found my reservation… okay, they were out of one beds. the lady (his co worker) reviewed my receipt for the room purchase and searched by my middle name. Well he pretty much was saying he don’t see a paid room as I have the confirmation receipt on my phone in my hand. When I first arrived I was telling the guy at the desk that I had two reservations I cancelled one, but there should be another that I have already prepaid.
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